Refund policy

THE RETURN WINDOW

Summit Beleap accepts return requests for eligible defective and non-defective items, including a change of mind. Email support@summitbeleap.com within 30 calendar days after the item is delivered. Include the order number, the item, and the reason for the return so the correct instructions can be provided. A request received within the window remains timely while Summit Beleap reviews it.

For an order delivered in separate cartons, the return window for an item that requires those cartons begins when all cartons needed for that item have been delivered.

CONDITION FOR A CHANGE-OF-MIND RETURN

The item must be unused, complete, unmodified, and free of damage caused after delivery. Include all supplied parts, hardware, and accessories. Reasonable unpacking and inspection do not, by themselves, disqualify an item.

Keep the original packaging where possible, or use equivalent protective packaging suitable for furniture. If the item has been assembled, explain this in the return request so safe disassembly and packing instructions can be considered. Do not force components apart or send moving mechanisms unsecured.

Damage caused by misuse, unauthorized modification, or improper assembly is not treated as a product defect. These conditions do not restrict rights relating to faulty, incomplete, or misdescribed goods.

HOW TO RETURN AN ITEM

1. Email the return request before sending the item. Summit Beleap will review the request and provide return instructions.
2. After approval, send the item within 5 calendar days of receiving the instructions. If a collection is arranged, follow the agreed collection schedule instead. Contact support before that deadline if a practical issue prevents shipment.
3. Pack the item securely, include the order number or return reference, and retain the tracking or collection receipt.

Approved returns must be sent to:
Summit Beleap — Returns
2232 Becklynn Dr, Owensboro, KY 42303, US.

RETURN SHIPPING AND FEES

For a change of mind, an incorrect size selected by the customer, or another non-defective return, the customer arranges and pays the return carrier. The cost depends on the carrier, packed size, weight, and origin. Summit Beleap does not charge a restocking fee or deduct the original free standard shipping cost from an otherwise eligible refund.

If the item arrives damaged, defective, incorrect, or incomplete because of a fulfillment issue, Summit Beleap covers the necessary return shipping or collection cost. A prepaid return label or collection instructions will be supplied when a return is needed. Do not pay to ship such an item back before receiving instructions.

DAMAGED ITEMS, WRONG ITEMS, OR MISSING PARTS

Inspect the delivery when practical and contact support promptly with a description and any available photographs of the item and packaging. Early information helps with the carrier or product investigation, but a request for photographs or prompt reporting does not remove applicable statutory rights.

Summit Beleap will explain the appropriate resolution, such as supplying a missing component where suitable and agreed, or arranging a return and refund. Customers are not required to accept an incorrect product or manage a fulfillment claim solely with the carrier. Do not continue assembly or use if a component appears unsafe or damaged.

REFUND REVIEW AND TIMING

All eligible refunds will be returned to the original payment method within 5 business days.

The refund amount includes the purchase price of the returned items and any applicable sales tax. If only a portion of an order is returned, the refund will cover only the returned items and their associated taxes. For returns unrelated to product quality issues, any return shipping costs incurred by the customer will not be reimbursed.

If an item does not meet the established return criteria, Summit Beleap will inform you of the specific issue and our proposed solution before taking any further action. We do not automatically deduct any restocking fees.

Business days are Monday through Friday, excluding U.S. public holidays.

NO DIRECT EXCHANGES

Summit Beleap does not offer direct exchanges. To choose another item, complete an eligible return and place a new order. The new order is a separate purchase and is subject to its own availability and price; stock is not reserved by submitting a return request.

CONTACT

Email: support@summitbeleap.com
Phone: +1 (904) 609-2908
Address: 2232 Becklynn Dr, Owensboro, KY 42303, US.
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5), excluding public holidays.